FROM OBSERVATION TO FOLLOW-UP
Clear instructions make the difference.
Name every selected bay
Match camera labels to the bay numbers your staff use. Check whether parked trailers, open doors or changing light obscure the parts of the dock included in the intended observation scope.
Set an exception brief
Explain expected loading windows, inactive bays and relevant access restrictions. Specify which observations need contact during a shift and which belong in the agreed reporting process.
Keep a factual record
Describe what was visible, with a time and bay reference. Record any escalation and its status, keeping unconfirmed details separate from information your nominated site contact has verified.